Privacy Policy

Updated as at: June 2020

1. Introduction

Rolex Singapore Private Ltd (referred to as “we” or “us” in this Privacy Policy) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, manage and process your personal data that you provide to us when you submit in a registration form to make an appointment with us through our online booking appointment portal available at https://rsc-book.online/ and/or when you provide personal data to us through Google Forms when you personally visit our service centres in Singapore.

You will also be required to make a health declaration at https://rsc.center/sg for contact tracing purposes when you personally visit our service centres during the outbreak of the Coronavirus disease 2019 (Covid-19). Such information will be collected and disclosed solely for the purposes of contact tracing during the period of the Covid-19 outbreak.

Please take a moment to read this Privacy Policy as doing so will allow you to make an informed decision before providing us with any of your personal data.

By completing and submitting the registration form to us, you are accepting the terms of our Privacy Policy, and thereby consenting to our collection, usage and disclosure of your Personal Data as described in this Privacy Policy. We may update this Privacy Policy from time to time. You agree to be bound by the prevailing terms of this Privacy Policy as updated from time to time.

 If you, at any time, have any queries on this Privacy Policy  or any other queries in relation to how we may manage, protect and/or process your personal data, please do not hesitate to contact our Data Protection Officer at the contact details provided below.

In addition, our website may, from time to time, contain links to and from the websites of our official retailers, partners, affiliates or other third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies. As these websites are not owned or operated by us, we are not responsible nor liable for the contents of these websites and their privacy policies. Please check these policies before you submit any personal data to any such websites.

 

 

2. Personal data we collect

When you make an appointment with us through our online booking appointment portal, you will be asked to provide the following personal data: 

• your First and Last name;

• salutation;

• telephone number;

• preferred language;

• email address;

• last four alphanumeric characters of your NRIC / passport number / identity card number;

• residential address;

• details of your visits to our website, the activities you engage in when accessing our website and the resources that you access on or via our website.

 

3. Cookies

A cookie is a small file of letters and numbers that is stored on the hard drive of your device. Cookies are used to distinguish you from other users of our website. This helps us to understand how you are using our website.

For our website, you can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you block or delete all cookies from our website, the website should still work.

First party cookies are set by rolex.com, in order to ease your navigation and remember your settings. You will find below the list of the first party cookies used on https://rsc-book.online/.

• Cookie name/ CSRF-TOKEN
  Duration / Session
  Description / Technical cookie preventing Cross-Site-Request-Forgery attacks.
• Cookie name/ JSESSIONID
  Duration / Session cookie
  Description / Technical cookie to store the user’s session.

 

We use performance & tracking solutions to further improve our website in order to always provide you with the best possible online experience tailored to your needs.

 

4. How we use your personal data

We may use your personal data that we possess for the following purposes: 

• To process your requests for servicing of watches, preparing service quotations;

• Preparing service quotations;

• Sending out service quotations via email, phone calls, direct mail;

• To assist you with your enquiries on our products or services;

• Registering warranties for our services;

• Preparing payment invoices;

• To store, host and/or back up (whether for disaster recovery or otherwise) your personal data, whether within or outside Singapore;

• For record-keeping purposes;

• To verify, facilitate and/or process your transaction with us;

• To provide services by us and matters ancillary thereto;

• To responding to legal process, pursuing legal rights and remedies, defending litigation and managing any complaints or claims;

• To respond to requests for information from public and governmental / regulatory authorities, statutory boards, related companies and for audit, compliance, investigation and inspection purposes;

• To comply with any applicable law, regulation, legal process or government request. 

Your personal data will be retained for as long as it is necessary to fulfil the purposes for which it was collected or for business or legal purposes, or in accordance with applicable laws. 

 

5. Disclosure of your information 

Your personal data may be used, disclosed, maintained, accessed, processed and/or transferred to the following third parties, whether sited in Singapore or outside of Singapore, for one or more of the purposes set out above: 

• our headquarters, subsidiaries and group companies;

• third party service providers which require the processing of your data, for example, third party service providers which have been engaged by us to: (i) to provide and maintain any IT equipment used to store and access your personal information; (ii) to host and maintain our Website; or (iii) otherwise in connection with the provision of certain services provided to you on or via our Website;

• our auditors and legal advisors;

• public and governmental/regulatory authorities, statutory boards, industry associations; and /or

• courts and other alternative dispute forums. 

 

 

6. Transfer of your personal data outside of Singapore

The personal data that we collect from you may be transferred to, used, processed and stored outside of Singapore (including Malaysia, Vietnam and Thailand for one or more of the purposes set out above. By submitting your personal data to us, you agree and consent to such transfer, storing or processing. 

We have entered into contractual undertakings to ensure that the personal data which we collect from you and transfer to our service providers (whether or not located in Singapore) is adequately protected. 

We will take reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorized access, disclosure or modification of your personal information. 

 

 

7. Updating your information

Where you submit your personal data to us, you should ensure such personal data is accurate, and let us know if such personal data changes so that we are not holding any inaccurate personal data about you. 

 

 

8. Your rights

You may withdraw your consent for us to collect, use, disclose and/or process your personal data for some or all of the purposes listed in this Privacy Policy by writing to our Data Protection Officer, whose contact details are provided below. 

You may also request to access and/or correct the personal data currently in our possession by writing to our Data Protection Officer.

 

9. Changes to this Privacy Policy

We reserve the right to amend the terms of this Privacy Policy at our absolute discretion. Any amended privacy policy will be posted on our Website. You are expected to check this page from time to time to take notice of any changes we have made as they are binding on you. Your continued use of our website and/or the services made available on or via our website following any amendment of this Privacy Policy will signify your assent to and acceptance of its revised terms. 

 

 

10. Our Data Protection Officer(s)

If you want to contact us with specific queries or concerns in relation to this Privacy Policy, or if you have any questions or complaints as to how your personal data is collected, used, disclosed and/or processed by us, please contact our Data Protection Officer at terence.puah@rolex.com